Introduction
Trublu (“Trublu”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our products and services, including our POS, billing, inventory management, eCommerce integrations, CRM and analytics platform (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this policy.
1. What Information We Collect
A. Personal Information
We collect information you provide when you create an account, contact support, or interact with our Services, including:
- Name, email address, phone number
- Business name and contact information
- Billing and payment details
- Login credentials
- Customer contact information collected through POS activities
B. Transaction & Business Data
We collect data related to your use of the platform:
- Sales transactions and payment status
- Inventory and stock details
- Customer purchase history
- Reporting and analytics data
C. Technical and Usage Information
We automatically collect information about your device and interactions:
- IP address
- Browser and device type
- Operating system
- Pages visited and actions taken
- Cookies and similar tracking technologies
This type of data helps us provide, improve, and secure our Services.
2. How We Use Your Information
We use collected data to:
- Provide, maintain, and improve our Services
- Process transactions
- Authenticate and manage accounts
- Send product updates, newsletters, and technical notices
- Personalize and optimise our platform
- Detect, prevent and address security issues and fraud
We do not share your personal information in exchange for money or profits.
3. How Your Information Is Shared
We may share your information with:
- Service Providers: Third parties who help us provide Services (e.g., hosting, analytics)
- Payment Providers: For processing payments (e.g., Stripe or similar)
- Legal Authorities: If required by law to comply with legal processes
- Business Partners: Only with your consent or as necessary to provide the Service
Where applicable, these third parties are bound by confidentiality and data protection obligations.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve performance and user experience
- Understand user behaviour and trends
- Support authentication and security
You may manage or disable cookies through your browser settings, but some functionality may not work correctly afterward.
5. Data Security & PCI-DSS Compliance
We implement robust technical, administrative, and organizational safeguards to protect your information from unauthorized access, misuse, alteration, or destruction.
Our security measures include:
- SSL/TLS encrypted data transmission
- Secure cloud infrastructure with restricted access controls
- Role-based permissions and authentication controls
- Continuous system monitoring and logging
- Regular vulnerability assessments and security reviews
PCI-DSS Compliance
Trublu maintains compliance with the Payment Card Industry Data Security Standard (PCI-DSS) where applicable.
This means that cardholder data processed through our platform is handled in accordance with strict industry security standards designed to:
- Protect cardholder data
- Reduce payment fraud risk
- Ensure secure processing, storage, and transmission of payment information
Where payment processing is handled through certified third-party payment gateways, those providers are independently PCI-DSS compliant.
We do not store sensitive card information (such as full card numbers or CVV codes) on our servers unless explicitly stated and secured under PCI-DSS requirements.
6. Data Retention
We will retain your personal information only for as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Upon request and subject to applicable laws, we may delete your data early.
7. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access to your data
- Correction or deletion of your personal information
- Restriction or objection to processing
- Data portability
To exercise these rights, contact us at:
📧 (Email ID to be added here)
8. Children’s Privacy
Our Services are intended for businesses and adult users (18+). We do not knowingly collect personal information from minors.
9. International Transfers
Your information may be processed and stored outside your home country. By using our platform, you consent to such international data transfers.
10. Third-Party Services
Trublu integrates with third-party services (such as payment gateways). We are not responsible for the privacy practices of third-party services. Please refer to their privacy policies when interacting with them.
11. Changes to This Policy
We may update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top. Continued use of our Services after changes signifies acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
(Email ID to be added here)